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These days, if you’re on the hunt for a new point of sale (POS) system, you can get overwhelmed pretty quickly. There are hundreds of POS terminal manufacturer online, and each boasting of all sorts of features in their machine. It can leave you asking yourself, “What do I really need? What extras will help me grow?”
If you would permit us, we’ll like to walk you through the features you should be looking for in your new POS (and which extras will actually help you grow).
To start, let’s mention here that even if you’re brick and mortar business, these days you’re not just looking for a plain old POS (I mean a cash register). Instead, you need a retail management system.
In today’s world, your POS software should be a part of a larger solution that helps you run and grow your business end-to-end.
As such, I’m going to walk through the features you need, as well as the features you may not need but may find very helpful. I’ll be breaking them into the different overarching components of your retail management system: point of sale, inventory management, customer management, and reporting.
Join us, and let’s dive deep!
Ironically, a store’s return policy can be vital to its success, as consumers increasingly prefer stores with shopper-friendly policies.
To that end, you should ensure that your POS system can help you create the ideal return policy for your store by providing you with flexible options to return items for both refunds or store credit.
Unless you’re a one-person operation, chances are you’ll have multiple people working your registers.
You need a system that allows you to create a user for each of them so that you can track the sales every person makes. This feature will ultimately allow you to set sales goals (or see if one of your employees is perhaps being dishonest).
You should also be sure to get a system that allows you to password protect each user, as well as gives you the chance to choose whether or not you want to have a user log-in for each new sale they make.
That choice is, of course, dependent on the way your store is run. For instance, at big box stores like Target, an employee logs in once and remains logged in during their time at the register.
This is because employees are stationed at a register for a lengthy period of their shift. Whereas at many mall stores, employees log in with each new sale, because they are expected to move out from behind the desk once a sale is over.
It’s the digital era and at this point, you can’t afford not to have mobile registers. Typically, you’ll want to look for a cloud POS system that has a mobile app so you can run your software on mobile devices (such as iPads).
Mobile registers are fantastic because they allow you to ring someone anywhere in the store — preventing queues. You can also take them on the road and create pop-up shops! But even if you plan to never move your registers from behind a desk, tablets are simply cheaper and less bulky than traditional desktop registers.
Quick keys are shortcuts within your POS system that allow associates to hit a single button for a commonly sold item.
Meanwhile, the rest of your catalog should still be easily accessible. Be sure to go with a POS that lets you quickly search or lookup products when ringing up sales. Ideally, this search feature is right on the sell screen so your cashiers won’t have to jump into another screen just to look up an item.
Go beyond traditional payment methods like cash and credit cards. Look for a POS that allows you to take mobile payments. You also want to be able to split a payment in case a customer wants to spread their payment across a few gift cards, an Amex and cash.
With over a decade of experience in the business of designing and manufacturing POS terminal, you can count on as a leading POS terminal manufacturer you can work with anytime.
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